Frequently Asked Questions

18gl requires identity verification (KYC) before you can make deposits or place bets. You'll need to submit a clear photo or scan of one of the following valid Philippine government-issued IDs:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID Card (SSS or GSIS)
• Voter's ID
• PRC Professional ID

In some cases, we may also request a selfie holding your ID, or proof of address such as a recent utility bill or bank statement. KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active 18gl account. Creating multiple accounts — whether under the same name or different names — is strictly prohibited and constitutes a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any bonuses or winnings forfeited. If you've lost access to your account, please contact our support team rather than creating a new one.

If you've forgotten your password, go to the 18gl Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat on the platform.

18gl supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank, UnionBank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our players across the Philippines.

The minimum deposit on 18gl is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Withdrawal processing times at 18gl are among the fastest in the Philippines:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• BPI / BDO / Metrobank / UnionBank: 1–3 business days depending on the bank

All withdrawals are subject to a standard security review. First-time withdrawals may take slightly longer as our team verifies your account details. The minimum withdrawal amount is ₱200.

18gl does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider for their current fee schedule. 18gl absorbs all platform-side processing costs so more of your money stays in your account.

18gl offers a generous welcome package for new Filipino players. The exact bonus details — including match percentage, maximum bonus amount, and any free spins — are displayed on the promotions page after you log in. Welcome bonuses are available to all newly registered and verified players who make their first qualifying deposit. Check the current promotions in your account dashboard for the latest offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you need to place a total of ₱30,000 in bets before the bonus funds become withdrawable. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms for each promotion.

No — bonus funds must meet the applicable wagering requirements before they can be withdrawn. However, any winnings generated from real-money bets (not bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process. If you wish to withdraw before completing wagering requirements, the bonus and any associated winnings will be forfeited, but your real-money balance will remain intact.

18gl offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of video slots from leading providers, including progressive jackpots
• Bingo: Classic and modern bingo variants popular with Filipino players
• Live Casino: Real-time games with live dealers — baccarat, roulette, blackjack, and more
• Sports Betting: PBA, NBA, UFC, boxing, football, and international leagues
• Specialty Games: Including Monster Mine and other exclusive 18gl titles

New games are added regularly. Check the 18gl Casino page for the full current library.

Yes. All games on 18gl use certified Random Number Generator (RNG) technology to ensure completely random and fair outcomes on every spin, hand, or round. Our RNG systems are regularly tested and certified by independent third-party auditors. Live casino games use real physical equipment (cards, roulette wheels) operated by professional dealers, streamed in real time. 18gl is committed to transparent, fair gaming for every player on the platform.

Absolutely. 18gl is fully optimized for mobile play. You can access the full platform — including all games, deposits, withdrawals, and account management — directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is smooth and responsive, whether you're playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Log in to your 18gl account and navigate to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. If you want to reduce a limit, the change applies right away. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase takes effect — this is a deliberate safeguard to protect players.

If you feel you need a break from gaming, 18gl offers several options:

• Cooling-off period: 1 day, 7 days, or 30 days — available directly in your account settings
• Self-exclusion: 6 months, 1 year, or permanent — contact our support team via live chat or email at [email protected] to activate

During any exclusion period, you will not be able to log in, deposit, or place bets. Self-exclusion is taken seriously at 18gl — it cannot be reversed before the chosen period ends. We also align with PAGCOR's responsible gaming framework to ensure player protection across the Philippines.

If you believe someone has accessed your 18gl account without your permission, take these steps immediately:

• Change your password right away via the Login page's "Forgot Password" option
• Contact our 24/7 support team via live chat to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Change the password on your email account as well, since it may also be compromised

Our security team will investigate and take appropriate action. 18gl uses industry-standard SSL encryption and security protocols to protect all player accounts and transactions.