At 18gl, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have as a player on our platform.
These highlights summarize our key privacy commitments. The full policy below contains the complete and legally binding details.
18gl collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
All personal data held by 18gl is stored on secured servers with industry-standard encryption. Access to player data is restricted to authorized personnel only, on a strict need-to-know basis.
18gl will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data belongs to you, and we treat it with the respect it deserves.
As a Filipino player, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). 18gl fully respects your rights to access, correct, and request deletion of your personal data.
18gl uses cookies and similar technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences at any time.
If you have opted in to receive promotional communications from 18gl, you may withdraw your consent at any time. We make it easy to unsubscribe from marketing emails and SMS notifications.
18gl ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use our online gaming platform at 18gl.net. This Privacy Policy ("Policy") describes how 18gl collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all related services.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the 18gl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Note: This Privacy Policy should be read together with our Terms and Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
For the purposes of the Data Privacy Act of 2012 and this Policy, 18gl acts as the Personal Information Controller in respect of the personal data you provide when using the Platform. This means 18gl determines the purposes and means by which your personal data is processed.
Where 18gl engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with 18gl's instructions and applicable data protection law.
18gl collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory compliance |
| Financial Data | Payment method details (GCash, PayMaya, bank account numbers), transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Bet history, game activity, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimization |
| Usage Data | Pages visited, features used, click patterns, session duration | Platform improvement, user experience optimization |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
18gl does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless it is strictly required for regulatory compliance purposes, such as health information relevant to responsible gaming assessments. Where sensitive personal information is collected, we will seek your explicit consent.
18gl collects personal data through the following means:
18gl uses the personal data we collect for the following purposes:
Marketing Opt-Out: You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Under the Data Privacy Act of 2012, 18gl processes your personal data on the following legal bases:
18gl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-Party Processors: All third-party service providers engaged by 18gl are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with 18gl's documented instructions.
Cookies are small text files placed on your device when you visit the 18gl Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. 18gl also uses similar technologies such as web beacons and local storage for comparable purposes.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 18gl Platform. For strictly necessary cookies, disabling them may prevent you from accessing your account or using core platform features.
18gl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general principle, 18gl retains player account data for a minimum of five (5) years following the closure of your account, in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements. Financial transaction records may be retained for longer periods where required by law.
Where personal data is no longer required for any lawful purpose, 18gl will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.
18gl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While 18gl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 18gl will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 18gl:
To exercise any of these rights, please contact our Data Protection Officer by emailing [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.
Identity Verification: To protect your privacy and security, 18gl may require you to verify your identity before processing any data access, correction, or deletion request. This is to ensure that personal data is not disclosed to or altered by unauthorized parties.
The 18gl Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 18gl does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the 18gl Platform or provided us with personal data, please contact our support team immediately at [email protected].
18gl primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international payment processors — 18gl will ensure that such transfers are carried out in compliance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data.
Such safeguards may include contractual data processing agreements that impose data protection obligations equivalent to those applicable in the Philippines, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
The 18gl Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 18gl Platform and does not cover the privacy practices of any third-party websites. 18gl is not responsible for the content or privacy practices of any linked third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
18gl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 18gl protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 18gl handles your personal data, please contact our Data Protection Officer:
Email: [email protected]
(Please use the subject line "Privacy Policy Inquiry" or "Data Privacy Request" for faster routing.)
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Please note that all email addresses on this page are displayed as plain text only and are not clickable links. To contact us, please copy the address into your email client manually.
18gl is built on trust. Over 500,000 Filipino players from Manila to Mindanao choose 18gl because they know their personal data and their money are in safe hands. Join them today — responsibly, and with full confidence. 21+ only.